HKMA Guidance on GenAI, Hong Kong SAR

Guidance

Last reviewed: September 2026

In brief

The Hong Kong Monetary Authority’s circular of 19 August 2024 sets supervisory expectations for banks using generative AI in customer-facing applications. It is guidance for authorised institutions, not a law of general application, but it shapes what banks ask of their AI suppliers and partners.

Key dates

19 Aug 2024 HKMA circular on GenAI in customer-facing services issued

Official source →

General information, not legal advice. The official texts prevail.

The full guide covers who it applies to, the key obligations, what to do now and all official sources. It is for members of the German Chamber of Commerce, Hong Kong.

For Chamber members

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